Canpar Express: Shipping and Logistics
Risk to Small Business: 2.175 = Severe
Canadian logistics giant Canpar Express is just beginning to dig out from a ransomware attack that shut down some company capability last week. Extensive website outages including an inability to schedule pickups or deliveries led to many frustrated commercial and private customers, and they complained expensively on social media about delayed shipments and a lack of information. As of publication time, service had not yet been restored, and the company’s website contains only one page announcing the attack, with no estimated time of recovery listed.
Individual Risk: There is no information available about what (if any) information was stolen in this attack.
Customers Impacted: Unknown
How it Could Affect Your Customers’ Business: A complete lack of communication on the company’s part is not soothing any tempers, and what little information has been made available doesn’t disclose any details or an expected recovery timeline, making customers feel disregarded.