Welcome to FD360’s status page, our home for real-time information on system performance. Here you’ll find live and historical data on each of our services. To file a ticket with our support team, please send an email to support@futuredigital360.com.
Update as of 5:15 PM PST on 9/29/2021
FD360 teams are currently investigating the incident impacting regional areas throughout the US. Incident includes issues with 911 Calling, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs, and Messaging. Customers may experience failed calls, portal & API latency, or time outs, delayed or failed messages.
Update as of 2:43 PM PST on 9/29/2021
Multiple underlying service providers has confirmed that they are once again under an attack and are experiencing issues with inbound and outbound calling. FD360 is working on the impacted customer and apologize for additional irregularities with telephone service. We have seen impacted services with multiple carriers.
Monitoring as of 8:30 PM MST on 9/28/2021
FD360 teams are currently observing ongoing network stability. All call types are processing as expected at this time. We will continue to monitor and provide updates here as needed.
Update as of 2:30 PM MST on 9/28/2021
We have no update on resolution from the upstream carrier as to when the issue will be resolved. We continue to monitor the situation and will update we have more information.
Update as of 10:45 AM PST on 9/28/2021
FD360 teams are actively investigating an incident impacting Standard Voice and V2 Voice calls with intermittent service disruptions.
Update as of 7:15 AM PST on 9/28/2021
FD360 teams are actively investigating an incident impacting Standard Voice and V2 Voice calls with intermittent service disruptions.
Investigating as of 7:00 AM PST on 9/28/2021
We are getting reports that the partner network is again failing which seems to indicate they are again under attack. FD360 is taking the step of beginning to move our numbers to an entirely separate network that we have verified is not a part of the attack. We will be working through this today. It will take time to transition numbers. We will regularly update. This incident affects: Outbound Calling Services (Outbound Calling (SIP), Toll-Free calling – Outbound (SIP), REST APIs – HTTP Voice, REST APIs – SIP Voice, BXML) and Inbound Calling Services (Inbound Calling (SIP), Inbound Calling – Canada (SIP), Toll-Free calling – Inbound (SIP), REST APIs – HTTP Voice, REST APIs – SIP Voice, BXML).
Update as of 5:45 PM MST on 9/27/2021
FD360 teams received reports the upstream carrier has communicated that all services are operational and our testing also reflects this communication. We will continue to monitor but at this time all services are restored.
Update as of 4:35 PM MST on 9/27/2021
FD360 teams have observed the start of telecom stability along with associated services. We will continue to monitor portals for ongoing stability.
Update as of 3:30 PM MST on 9/27/2021
We have no update on resolution from the upstream carrier as to when the issue will be resolved. We continue to monitor the situation and will update when we have more information.
Sep 27, 16:10 CDT
Update as of 2:00 PM MST on 9/27/2021
Incoming calls remain impacted for a portion of our customers. It appears that the negatively impacted calling patterns are regional in nature. Downdetector.com is identifying 7 major carriers now having trouble delivering calls on their front page. We are finding many calls have no trouble on either our network or the network delivering calls to FD360 but the originating call is passing through the impacted network at some point and therefore failing or having one-way audio. Even when we re-route traffic on our side, the call quality will not improve because the calls are outside the FD360 controlled network. FD360 continues to work through this 3rd party outage to address customer traffic. We will continue to update you as conditions change.
Sep 27, 14:09 CDT
Update as of 1:40 PM MST time on 9/27/2021
We have no update on resolution from the upstream carrier as to when the issue will be resolved. We continue to monitor the situation and will update we have more information.
Sep 27, 13:45 CDT
Update as of 11:50 AM MST on 9/27/2021
We have no update on resolution from the upstream carrier as to when the issue will be resolved. We continue to monitor the situation and will update we have more information.
Sep 27, 12:00 CDT
Monitoring – Starting at 10AM MST on 9/27/2021
One of FD360s underlying carriers again began experiencing significant technical difficulties with their inbound service. This is not a full outage. This underlying carrier is used by roughly 80% of other service providers to some degree in the US.
FD360’s network is not impacted but calls that flow through the external carrier are being impacted. A significant portion of FD360’s customers will not experience any problem at all as their call flows will not route through the impacted network.
We are monitoring the situation and watching it carefully. We will continue to update you.
Please use the following phone number & email to reach our network operations center (NOC) during this event in order.
855-55-FD360
support@futuredigital360.com