Exploit: Ransomware
TTEC: Customer Support Provider
Risk to Business: 2.636 = Moderate
TTEC, a growing customer support provider, has been hit with a suspected Ragnar Locker ransomware attack. The company handles customer support calls on behalf of an array of major companies including Bank of America, Best Buy, Credit Karma, Dish Network, Kaiser Permanente, USAA and Verizon. Around September 12, company data was encrypted and business activities at several facilities were temporarily disrupted. The incident is under investigation.
Customers Impacted: Unknown
How It Could Affect Your Customers’ Business Ransomware is always a disaster. Ragnar Locker operators recently threatened additional repercussions to companies that contact law enforcement officials after a successful attack.
Source: Krebson Security