Atento: Customer Service Center Operator
Risk to Business: 1.615 = Severe
Customer support giant Atento was hit by a cyberattack on its Brazil-based systems that primarily impacted its operations in South America. The company disclosed a business interruption in Brazil as it sought to contain and mitigate the attack. Operations have been fully restored. Brazil is one of Atento’s main global markets, and more than 45% of the company’s global workforce is in that location.
Individual Impact: No consumer PII or financial data exposure was disclosed in this incident as of press time.
Customers Impacted: Unknown
How it Could Affect Your Customers’ Business Brazil has been experiencing an uptick in cyberattacks in recent months including insurers, retailers, and other businesses that store a large volume of data.