Covisian: Call Center Operator
Risk to Business: 1.661=Severe
GSS, the Spanish language division of call center giant Covisian, has informed customers that it has been subjected to a ransomware attack. The attack locked down the company’s IT systems, crippling its Spanish-language call centers. Customer service for organizations including Vodafone Spain, the Masmovil ISP, Madrid’s water supply company, television stations and many private businesses was impacted. (The second in this pair of breaches is in the Middle East section)
Customers Impacted: Unknown
How it Could Affect Your Customers’ Business This is a good illustration of today’s third-party/supply perils. One ransomware attack on a company like this can ripple out to impact many businesses.